With thousands of sites running on the web.unc.edu platform, support staff rely on you to share tips, insights, and solutions with your colleagues.
Here are some things to keep in mind when using the forum:
It’s quite possible that your question has already been answered. Please try searching before posting a new topic.
Bugs vs. Consulting
Web.unc.edu support staff gives priority to posts related to bugs or issues with the campus WordPress service. Questions about customizations, web development, general WordPress info, and similar consulting-orientated questions may not be addressed by web.unc.edu support staff.
You may find your answer from the broader WordPress community. Check the WordPress codex if you’re unable to find the answer here. Many plugins and features on web.unc.edu have good support and documentation. For example:
When adding a new post, note that you can be notified of new responses via email. Check the “Notify me of follow-up replies via email” checkbox below the topic title and topic description fields.
The web.unc.edu team will attempt to respond to forum posts in a timely manner. However, please note that other critical needs may prevent us from an immediate response. In the event of an emergency with your website, please submit a ticket.
Remember, everything posted in the forum is viewable by our campus colleagues and the public.
Include URLs and Examples
When posting it is much easier for others to assist you if you include URLs and examples. Be as specific and descriptive as possible.
Ready to go? Great, let’s get started! You can also search for existing topics in search field in the top right, or click on a forum category above to post.
Thanks for supporting WordPress at Carolina!